Delivery Information

www.brightspark.info is a trading name of JFA Ltd.

The Company complies with the latest Consumer Rights Act 2015, providing 30 days in which to reject an item and be eligible for a full refund. After 30 days a partial refund, replacement or if appropriate a repair may be offered at the company’s discretion. The cost of return is to be paid by the customer. If an item is to be refunded only the cost of the goods will be refunded excluding the original out-going carriage costs.

In the event of a customer wishing to contact the company with any regard to any issues relating to products or service please contact us via the website contact form or email: sales@jfaexport.com


Delivery and Consequential Damage

Delivery dates are given in good faith and every effort shall be made to comply with such dates.

But time shall not be of the essence as far as delivery is concerned.

Therefore the company shall not be liable for any loss or damage howsoever caused by any delay in delivery completion or performance of any contract and any time.


Return of Goods

Where the customer rejects any goods then the customer shall have no further rights whatever in respect of the supply to the customer of such goods or the failure by the company to supply goods which conform to the contract of sale.

Where the customer accepts or has been deemed to have accepted any goods then the company shall have no liability whatever to the customer in respect of those goods.

The company shall not be liable to the customer for late delivery or short delivery of the goods.

No goods will be accepted by the Company for credit, replacement or repair unless previously agreed in writing. Credit will be considered on the grounds of damage in transit, or dispatch error.

Credit will not be allowed on products which are: not returned in their original packaging, returned in soiled containers, damaged by smoke, fire or water. The Company reserves the right to levy a handling charge in respect of returned goods. Invoice numbers must be quoted when returning goods.